competency 4 Assignment – Distinguish conflict resolution strategies
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Module 04 Content
1.
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Competency
Distinguish conflict resolution strategies.
Student Success Criteria
View the grading rubric for this deliverable by selecting the “This item is graded with a rubric” link, which is located in the Details & Information pane.
Scenario
You are a new HR manager at HarmonyForge Solutions. The senior managers are trying to more clearly understand all the types of conflict resolution strategies their managers use to overcome conflict challenges among their teams. You only have 5 minutes to explain the five conflict resolution strategies from the Thomas-Kilman Model.
Instructions
Your task is to create a visually appealing presentation, diagram, or infographic (Word SmartArt, Canva, or PowerPoint are suggested tools) that comprehensively explains the five conflict resolution strategies (known as the Thomas-Kilmann Conflict Model):
1. Avoiding
2. Accommodating
3. Compromising
4. Competing
5. Collaborating
Remember to cite the sources used to develop the presentation, diagram, or infographic.
Requirements/Submission Requirement:
. 5-minute visually appealing presentation, diagram, or infographic explaining the five conflict resolution strategies from the Thomas-Kilman Model
. The file’s name should be your first initial and last name, followed by an underscore, the name of the assignment, an underscore, and the date. An example is shown below:
. Jstudent_exampleproblem_101504
NOTE – Be sure the document displays proper grammar, spelling, punctuation, and sentence structure.
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Rubric
· Mastery
Creates a visually appealing, innovative, and creative presentation, diagram, or infographic that effectively engages the audience. Utilizes colors, graphics, and layout to enhance understanding
10
Proficiency
Creates a visually appealing presentation, diagram, or infographic that effectively presents information. Some creativity is demonstrated in the design, and the layout is generally clear and engaging
8
Competence
Develops a presentation, diagram, or infographic that is visually acceptable but may lack some creativity or innovation. The layout is decent, but improvements could enhance engagement
7
Emerging
Attempts to create a visual representation, but the design lacks appeal, creativity, and innovation. The layout may hinder understanding
5
Not Submitted
Did not submit.
0
· Comprehensive Explanation
30 possible points (60%)
· Source Citations
10 possible points (20%)
To create a visually appealing presentation, diagram, or infographic explaining the five conflict resolution strategies from the Thomas-Kilmann Conflict Model, you can use tools like PowerPoint, Word SmartArt, or Canva. Below is a detailed explanation of the five strategies along with a suggestion on how to structure your visual presentation.
### Thomas-Kilmann Conflict Model Strategies:
1. **Avoiding:**
– **Definition:** Avoiding is when an individual does not address the conflict directly, hoping it will resolve itself or diminish over time.
– **When to Use:** This strategy is useful when the conflict is trivial, when there are more important issues at hand, or when the potential damage of confrontation outweighs the benefits.
– **Strengths:** Reduces immediate stress and gives time to think.
– **Weaknesses:** The underlying issue may remain unresolved, potentially leading to bigger problems later.
2. **Accommodating:**
– **Definition:** Accommodating involves one party giving in to the wishes or demands of another.
– **When to Use:** This strategy is effective when the issue matters more to the other party, to preserve harmony, or when you realize you are wrong.
– **Strengths:** Can maintain relationships and reduce immediate tension.
– **Weaknesses:** May lead to resentment if used excessively, and important needs might be unmet.
3. **Compromising:**
– **Definition:** Compromising is finding a middle ground where each party gives up something to reach a mutually acceptable solution.
– **When to Use:** Best for conflicts of moderate importance where both sides need to achieve something, and time is a factor.
– **Strengths:** Can provide a quick solution and maintain relationships.
– **Weaknesses:** May result in a suboptimal outcome as both parties have to give up something valuable.
4. **Competing:**
– **Definition:** Competing is when one party pursues their own concerns at the expense of others.
– **When to Use:** Appropriate in emergencies, when unpopular decisions need to be implemented, or when the issue is critical to the organization’s welfare.
– **Strengths:** Can lead to quick and decisive action.
– **Weaknesses:** May breed hostility and damage relationships.
5. **Collaborating:**
– **Definition:** Collaborating is working together to find a solution that fully satisfies the concerns of both parties.
– **When to Use:** Ideal when the issues are too important to compromise, when long-term relationships are critical, and when gaining commitment from both parties is necessary.
– **Strengths:** Leads to creative solutions and strengthens relationships.
– **Weaknesses:** Can be time-consuming and requires a high level of trust and cooperation.
### Structuring Your Visual Presentation:
#### PowerPoint / Canva Layout:
1. **Title Slide:**
– Title: “Thomas-Kilmann Conflict Resolution Strategies”
– Subtitle: “Presented by [Your Name]”
2. **Introduction Slide:**
– Briefly introduce the Thomas-Kilmann Conflict Model.
– Mention the importance of understanding different conflict resolution strategies.
3. **Individual Strategy Slides (One for Each Strategy):**
– **Header:** Name of the strategy (e.g., “Avoiding”)
– **Content:**
– **Definition**: Concise definition of the strategy.
– **When to Use**: Key situations where this strategy is applicable.
– **Strengths**: Benefits of using this strategy.
– **Weaknesses**: Potential downsides or limitations.
4. **Comparison Slide:**
– Create a table or chart comparing all five strategies based on key factors like when to use, strengths, and weaknesses.
5. **Conclusion Slide:**
– Summarize the key points.
– Emphasize the importance of choosing the right strategy based on the situation.
6. **References Slide:**
– Cite all sources used to gather information.
#### Example Infographic Layout:
1. **Title:** Thomas-Kilmann Conflict Resolution Strategies
2. **Sections for Each Strategy:**
– **Strategy Name**
– **Icon/Graphic Representation**
– **Definition**
– **When to Use**
– **Strengths and Weaknesses**
3. **Comparison Chart:**
– Visual comparison of all five strategies.
4. **Footer:**
– References and citations.
### Example Citations:
– Thomas, K. W., & Kilmann, R. H. (1974). Thomas-Kilmann Conflict Mode Instrument. CPP, Inc.
– Other relevant articles or books on conflict resolution strategies.
### Visual Design Tips:
– Use contrasting colors to highlight different strategies.
– Incorporate icons and graphics to make the content more engaging.
– Ensure the layout is clear and easy to follow.
Would you like assistance in creating the actual presentation or infographic, or do you need further details on any of the strategies?
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